Solutions
Four ways teams put Murfy Labs to work.
The underlying agent is the same everywhere — what changes is the knowledge it’s given and the outcome it’s aimed at.
Customer Support
Resolve the repetitive questions before they become tickets.
Order status, shipping, returns, account changes — handled directly, with a clean handoff for anything more specific.
- Answers grounded in your help center and policies
- Escalates automatically when a case needs a person
- Available across chat and phone, day or night
My package says delivered but I never got it.
I’ve flagged this as a missing delivery and started a carrier trace — I’m also connecting you with our support team to arrange a replacement.Murfy Agent · Handoff
Lead Qualification
Ask the right questions before a rep ever joins.
The agent gathers budget, timeline, and fit up front, so your sales team starts the conversation already informed.
- Qualifies against the criteria your sales team defines
- Hands over a summary, not just a raw transcript
- Books time directly on a rep’s calendar when it’s a fit
We’re looking to roll this out to about 40 agents by next quarter.
That’s within our Team plan range. I’ve noted your timeline and team size — connecting you with Sam on our sales team to walk through pricing.Murfy Agent · Qualified lead
Sales Assistance
Answer product questions the moment they come up.
Pricing, comparisons, and feature questions answered on the spot, keeping a prospect engaged instead of waiting on an email reply.
- Pulls current pricing and packaging from your own source of truth
- Compares plans and features without a rep needing to be pulled in
- Flags high-intent conversations to sales in real time
What’s the difference between the Team and Business plans?
Business adds SSO, a dedicated onboarding session, and higher usage limits — everything in Team is included. Want a full breakdown by seat count?Matched pricing-comparison.md · 0.91 confidence
Customer Engagement
Stay in the conversation after the first purchase.
Onboarding questions, usage tips, and renewal check-ins — an ongoing conversation instead of a one-time reply.
- Proactive check-ins based on account or usage data
- Guides customers through setup and common next steps
- Surfaces expansion or renewal conversations to the right team
I set up my account but I’m not sure what to do next.
Most teams start by connecting a knowledge source, then inviting teammates. Want me to walk through connecting your first one now?Murfy Agent · Onboarding
Tell us which conversation you’re trying to solve.
We’ll show you the agent working against a scenario close to your own.