The agent behind every conversation.
One agent, five parts working together: understanding, voice, knowledge, integrations, and a clean handoff to your team when it’s needed.
Built to understand, not just respond.
Every conversation runs through the same pipeline — intent detection, knowledge retrieval, and resolution — whether it’s typed or spoken.
Understands the real question
Classifies intent rather than pattern-matching keywords, so paraphrased or vague questions still resolve.
Available on every channel, always
The same agent covers your website, phone line, and messaging channels — day or night.
Holds a full conversation
Follow-up questions, corrections, and multi-step requests are handled in context, not as isolated messages.
A first-class channel, not a bolt-on.
The same intent detection and knowledge base, spoken — with live captions running underneath every call, and the same clean handoff to a person when it’s needed.
“Hi, can I check on an order I placed last week?”
Answers sourced from what you already maintain.
No separate content to write. The agent retrieves from your existing sources and shows what it matched, so answers stay traceable.
Common sources
Every answer shows its source
“Yes — Canada shipping runs 4–6 business days.”
Matched shipping-policy.md · 0.94 confidence
Connects to the systems you already run.
Reading knowledge is the baseline — integrations let the agent take real actions inside a conversation.
Helpdesk & CRM
Sync context both ways with the tools your support and sales teams already use.
Telephony & SMS
Connect an existing phone number or messaging line directly to the agent.
E-commerce & order systems
Look up order status, inventory, and account details in real time.
Custom APIs & webhooks
Trigger your own actions and internal workflows from a conversation.
Escalation is a feature, not a fallback.
The agent knows the edges of what it should resolve alone — and hands off cleanly when a conversation reaches them.
When it escalates
- The customer explicitly asks for a person
- The agent’s confidence in an answer is too low to act on
- The request touches a policy-restricted or sensitive topic
See the full product in a live conversation.
We’ll walk through it working against your own knowledge base.